Frequently Asked Questions
Everything you need to know about your HappyRun experience.
What is the typical shipping timeframe for HappyRun orders?
Standard shipping usually takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a warranty on your performance footwear and equipment?
Yes, all HappyRun products come with a 1-year limited warranty against manufacturing defects to ensure you can train with confidence.
What is your return policy for items that don't fit?
We offer a 30-day 'Run-In' guarantee. If you aren't satisfied with the fit or performance, you can return your items for a full refund or exchange, even if they have been lightly used outdoors.
How do I determine my correct size for HappyRun gear?
We recommend checking our detailed Size Guide located on each product page. Our performance shoes typically run true to size, but we suggest sizing up a half size for long-distance running.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.